PROJECT DETAILS
NexusBank: Digital Banking Experience Platform
Next-generation financial dashboard unifying personal banking, investment, and financial planning with predictive cash flow analysis.
Category:
UI/UX Design
Client:
Banking Solutions Ltd.
Financial Services
Enterprise (10,000+ employees)
Duration:
March 2019 - June 2021 (2.3 years)
Location:
London, United Kingdom
Team Size:
12 professionals
Budget:
$3.1M
Technologies Used
Challenges We Overcame
Legacy system had 62% digital abandonment rate
Customer support costs exceeding £5M annually
Regulatory compliance across 8 jurisdictions
Millennial customer acquisition lagging competitors
Our Innovative Solutions
Human-centered design process with 1,200+ user interviews
Created 18 customizable dashboard modules
Built regulatory engine automating 85% of compliance checks
Implemented "Financial Health Score" increasing product cross-sell by 41%
Key Features
Predictive budgeting with machine learning
Visual money flow mapping
One-click dispute resolution
Biometric authentication flow (3.2 second avg)
AR branch locator with queue time estimates
Measurable Impact
Digital adoption increased to 89%
NPS score jumped from 12 to 58
35% reduction in support tickets
Won 2022 FinTech Breakthrough Award
Accessibility Features
WCAG 2.1 AA compliant
Voice navigation support
Dyslexia-friendly font options
High contrast mode
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